> Work_Experience
07-2023 - Present
Senior Trust & Safety Moderator
Genpact
- Analyzed high volumes of user-generated content to ensure compliance with community guidelines
- Enforced platform rules consistently and accurately, maintaining platform integrity
- Collaborated with cross-functional teams, utilizing internal dashboards and tools
- Improved content moderation workflows and processes
11-2021 - 07-2023
Trust & Safety Moderator
Genpact
- Moderated content for a leading global video-sharing platform
- Consistently surpassed KPIs in content quality and user relevance
- Developed and implemented a Lean process improvement
- Provided guidance to fellow moderators
03-2021 - 07-2021
Programmer
Glintt
- Internship
- Improved Front-End development skills during internship
- Completed self-learning tasks with Udemy
- Worked with development team on web applications
03-2019 - 07-2019
Front-End and Back-End Developer
CEDIS
- Internship w/ ASP.NET
- Individual project where I developed and implemented a dynamic calendar for employee vacation tracking, improving resource management.
- Secured website-database connection.
- Coded personalized company cards for a gym.